BCAA has been named one of BC’s Top Employers 2022! What BCAA offers you: It’s not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being named as one of BC's Top Employers 2021, 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA. Our team members get to make a difference in the lives of our Members and their communities every day. We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members. We enthusiastically support learning and advancement opportunities for our team members. We are an equal opportunity employer that’s committed to accessible, inclusive employment. Our Regular Full-Time & Part-Time+ (working 20 hours or more per week) status team members are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more. Road Assist Fleet Technician - Vancouver Island Fleet (Victoria) Summary: To provide friendly professional roadside assistance to members of BCAA and affiliated clubs. The Team Member is one of approximately 100 Road Assist Fleet Team Members working a variety of 24/7 shifts. The Team Member provides mechanical assistance or towing service to BCAA members and affiliated Clubs. The Team Member has the authority to follow approved procedures, and to report any problems and the actions taken to resolve them. Shifts are a rolling 37.5hr week on a fair rotating schedule depending on resource requirements. Shifts are advised in 1 month blocks with 1 month advanced notice while on Relief pool selection and 1 year shift lock once graduated into shift pick pool Key Responsibilities: Responding to Member’s request for service delivering flawless service Provides efficient minor mechanical assistance such as battery replacement, battery boost, tire change, lockout service, towing, supplying fuel if necessary Maintains BCAA’s high standard of service and image, focusing on friendly, courteous service at all times Has a high level knowledge of and promotes BCAA and affiliate products and services Maintains the care and control of BCAA equipment & documentation Adheres to all BCAA corporate standards Qualifications: Education: Minimum Grade 12 education BC trade qualification in automotive mechanical repair Experience: 5 years hands on automotive repair and diagnostic Other Skills/Requirements: A clean BC Class 5 drivers license Good analysis and judgment Initiative and innovation Customer centric Planning, organization, and results orientation Interpersonal and team relationships Continuous learning Disclaimer ICBC has moved to an insurance model that is driver based, where crashes will now follow the driver. For more information on this change and how it may affect you, please visit www.icbc.com/change. Job Types: Full-time, Permanent Salary: $31.69-$39.61 per hour